FREQUENTLY ASKED QUESTIONS
HOW CAN I GET ACCESS TO THE WEBSITE?
Please click on the "Register" button (home page) and fill out the "Create Account" form, providing all the required information. Please choose your user name (not case sensitive) and password (case sensitive) and then click on the "Create Account" button. We will send you a verification email that grants you access to the website.
WHAT IS THE SEARCH FUNCTION FOR?
The search function is a powerful tool which allows you to search for a specific product or range of products. In the search box you can enter product code, or part of it, or a product description key word. For example, if you would like to see all products for mum or dad or 18th or 21st or 50th birthdays, just enter one of the key words and click on the search button.
It is recommended to enter 3 to 4 letters rather than the whole word, e.g. bapt for baptism, chri for christening as we use some abbreviations in our product descriptions. The most common abbreviations are: p.f. for photo frames, j.b. for jewellery boxes, s.s. for stainless steel. The search function is not case sensitive.
IS THERE ANY ADVANCED OPTION FOR SEARCHING PRODUCTS?
Yes, there is. In this case you need to use % (percent character) to separate text. For example, if you search for a mug on the 21st birthday your search string would be mug%21st You might also try the reverse order e.g. 21st%mug if there are no search results.
HOW TO ADD ITEMS TO SHOPPING CART?
The default quantity for each product is 1 item (for bargain buys 3 items). So, if you click the "Add to Cart" button, then 1 item of the selected product is added to the cart. If you want to add more items of the same product, you can click on the quantity drop down list and select the quantity you want and then click on the "Add to Cart" button. Alternatively you can click "Add to Cart" button multiple times. On the screen you will see how many items you have in shopping cart.
If you would like to review your shopping cart then you need to click on the "View Cart" button. Once you are in the shopping cart, you can increase/decrease the quantity for each item. Also you can see each product's photo. If you click on the photo you can see enlarged version of it.
CAN I ADD ITEMS TO THE SHOPPING CART AND FINALIZE THE ORDER LATER?
Yes, you can. You can logout at any time. The shopping cart will be saved for the day you started adding products and the following day.
IF I WOULD LIKE TO ORDER AGAIN CAN I RETRIEVE ANY OF MY LAST ORDERS?
Yes, you can. Once you are in the shopping cart, you are able to select one of your orders and retrieve it. This way you can retrieve more orders.
WHAT TO DO IF I HAVE A QUESTION OR SUGGESTION IN RELATION TO THE WEB SITE?
We are always happy to help and and to hear feedback to improve our service. Please go to the "Contact Us" page and send us a message. We will contact you as soon as we can.